Return policy

CIOVITA Return Policy

At CIOVITA, we strive to provide our customers with the highest quality products and customer service. If you are not completely satisfied with your purchase, we are here to help! Please read through our Return Policy for detailed information on how to return items.

General Return Information

  • Eligibility: You may return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
  • Non-Returnable Items: Certain items are non-returnable, including but not limited to:
    • Gift cards
    • Custom or personalized items
    • Items marked as final sale

How to Initiate a Return

  1. Contact Us: To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us at:

  2. Return Authorization: After contacting us, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed with your return.

  3. Package Your Return: Please carefully repack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write your RMA number on the outside of the package.

  4. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to our error (e.g., receiving a defective or incorrect item).
    • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

Refunds and Processing Time

  • Once we receive your returned item and verify its condition, we will process your refund or exchange within 5-7 business days.
  • Refunds will be issued to the original payment method used at the time of purchase. Please note that your bank or credit card company may take additional time to process the transaction.

Exchanges

If you need to exchange an item for a different size or color, please follow the same steps as above to initiate a return. Once we receive your returned item, we will process the exchange, and a new item will be shipped to you promptly.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately! We will provide you with a replacement or refund at no additional cost. Be sure to include photos of the damage in your email to help expedite the process.

Questions or Concerns

If you have any questions, concerns, or need further assistance regarding our Return Policy, please don't hesitate to reach out to our customer service team. We are here to help you every step of the way!

Thank you for choosing CIOVITA! We appreciate your business and are committed to ensuring your satisfaction with our products. Happy cycling!