Shipping policy

CIOVITA Shipping Policy

At CIOVITA, we understand that timely delivery is essential to our customers. We are committed to providing efficient and reliable shipping services so that you can enjoy your new products as soon as possible. Below, you will find detailed information regarding our shipping policy, including processing times, shipping methods, and delivery areas.

Processing Time

  • Order Processing: All orders are typically processed within 1-3 business days. This includes verifying payment, packaging, and preparing your order for shipment.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with tracking information, so you can easily monitor the status of your shipment.

Shipping Methods

CIOVITA offers various shipping options to fit your needs:

  1. Standard Shipping: Delivery usually takes 5-7 business days depending on your location.
  2. Expedited Shipping: For faster delivery, choose our expedited shipping option, which generally takes 2-3 business days.
  3. International Shipping: We are proud to offer international shipping to select countries. Delivery times vary by destination, typically ranging from 7-21 business days.

Please note that shipping times may be extended during peak seasons or due to unforeseen circumstances, such as weather delays or supply chain issues.

Shipping Rates

Shipping rates are calculated at checkout based on the weight and size of your order, as well as your shipping destination. We periodically offer promotions on shipping, so be sure to check our website for any special offers.

Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can easily track your order through the provided link to know when to expect delivery.

Delivery Areas

CIOVITA ships to numerous locations, including:

  • Domestic Shipping: We ship throughout the United States, including Alaska and Hawaii.
  • International Shipping: We currently offer shipping to selected international locations. If you do not see your country listed at checkout, please contact our customer service team for assistance.

Lost or Damaged Shipments

While we do our best to ensure your order arrives safely, sometimes things happen. If your order is lost or damaged during shipping, please reach out to our customer service team within 48 hours of receiving your shipment. We will work with you to resolve any issues, including replacing the item or processing a refund.

Questions or Concerns

If you have any questions regarding our shipping policy, or if you require assistance with your order, please do not hesitate to contact our customer service team at:

Thank you for choosing CIOVITA! We appreciate your business and are dedicated to providing you with a seamless shopping experience. Happy cycling!